Terms & Conditions of Business

1. Definitions

“Company” means RAR Heating & Gas Ltd.

“Client” means the person, company or representative instructing the Company to carry out the Works.

“Works” means the services detailed within the Company quotation, estimate, invoice, email or written communication.

“Contract” means the agreement between the Client and the Company incorporating these Terms & Conditions.

“In writing” includes email and electronic communication.

2. Quotations & Estimates

2.1 All quotations are valid for 30 days unless otherwise stated in writing.

2.2 Quotations are based upon a visual and non-intrusive inspection of the property and existing systems. Hidden defects, inaccessible areas or unforeseen issues may result in additional charges.

2.3 Any variations or additional works requested by the Client must be agreed in writing and may incur additional costs.

2.4 The Company reserves the right to amend or withdraw quotations where material costs, labour costs or supplier pricing changes significantly after the quotation date.

3. Deposits & Payments

3.1 For works exceeding £1,000 in value, a deposit of 50% may be required prior to booking works and ordering materials.

3.2 Remaining balances are due immediately upon completion of the Works unless otherwise agreed in writing.

3.3 Failure to make payment within the agreed timeframe may result in:

• Interest charged at 5% above the Bank of England base rate
• Recovery costs pursuant to the Late Payment of Commercial Debts (Interest) Act 1998
• Administration charges and legal recovery costs

3.4 The Client shall not withhold payment due to minor defects or incomplete decorative finishes unless otherwise agreed in writing.

3.5 Ownership of all materials supplied by the Company remains with the Company until payment has been received in full.

4. Access, Working Conditions & Delays

4.1 The Client shall provide safe, clear and unrestricted access to all working areas throughout the duration of the Works.

4.2 Delays caused by restricted access, third parties or unforeseen site conditions may incur additional charges and affect completion dates.

4.3 The Company shall not be liable for delays arising from circumstances beyond its reasonable control including but not limited to:

• Severe weather
• Supplier or manufacturer delays
• Emergency call-outs
• Utility interruptions
• Illness or injury
• Acts of God

4.4 Unless specifically stated, quotations are based on continuous working access during normal working hours.

5. Existing Systems & Disturbance

5.1 The Company shall not be held responsible for faults or failures within existing systems, pipework, fittings or components which become apparent during or after the Works.

5.2 The disturbance of older systems may expose pre-existing weaknesses or defects which were not visible during the initial survey.

5.3 Any repairs required to existing systems or components outside the original scope of works shall be chargeable.

6. Boiler Installations & Heating Systems

6.1 Where new boilers or heating components are connected to existing systems, the higher operating pressures and efficiencies may expose weaknesses within the existing installation.

6.2 The Company accepts no liability for failure of existing radiators, valves, pipework or components connected to newly installed systems unless directly caused by negligence.

6.3 Any repairs to existing systems are excluded unless specifically stated within the quotation.

6.4 Manufacturer warranties remain subject to manufacturer terms, annual servicing requirements and system water quality standards.

7. Powerflushing & System Cleansing

7.1 Powerflushing and chemical cleansing procedures are intended to improve heating system performance but cannot guarantee full restoration of circulation or heating efficiency.

7.2 Existing corrosion, sludge, debris or weakened components may become apparent during or after flushing procedures.

7.3 The Company shall not be liable for leaks, failures or faults arising from pre-existing weaknesses within the system.

7.4 Any repairs or replacement parts required following flushing procedures shall be chargeable unless otherwise agreed in writing.

8. Decorations, Flooring & Making Good

8.1 The Company will make reasonable efforts to leave the property clean and tidy upon completion.

8.2 Unless specifically stated, quotations do not include:

• Redecoration
• Painting
• Specialist flooring repairs
• Re-stretching carpets
• Joinery finishing works
• Boxing-in or cosmetic works

8.3 The Company cannot guarantee exact matching of existing finishes, brickwork, tiles or decorations.

9. Parking, Permits & Access Costs

9.1 Any parking charges, permits, tolls or Controlled Parking Zone (CPZ) fees incurred during the Works shall be chargeable to the Client at cost.

9.2 It is the Client’s responsibility to arrange any required parking permits where applicable.

10. Customer Supplied Materials

10.1 Any materials or appliances supplied by the Client shall remain the Client’s responsibility.

10.2 The Company accepts no responsibility for delays, faults, damage or warranty issues relating to customer-supplied goods.

10.3 Additional labour costs arising from faulty or incorrect customer-supplied materials may be chargeable.

11. Workmanship Guarantee

11.1 The Company provides a 24-month workmanship guarantee on all boiler installations and new installation works carried out by the Company, commencing from the date of completion.

11.2 This guarantee applies solely to defects directly arising from the Company’s installation workmanship.

11.3 This guarantee does not apply to:

• Servicing, diagnostic or repair work
• Manufacturer defects or component failure
• Pre-existing systems, pipework, radiators or fittings
• System water quality deterioration after completion
• Sludge, corrosion or lack of inhibitor
• Incorrect use, tampering or third-party interference
• Existing systems connected to new installations

11.4 Manufacturer warranties remain subject to the manufacturer’s own terms and conditions.

11.5 Any remedial work carried out under this guarantee shall not extend the original guarantee period.

12. Diagnostics & Repair Visits

12.1 A diagnostic charge applies to all breakdown and repair visits.

12.2 This charge covers the initial attendance and up to one hour of fault finding unless otherwise stated.

12.3 Any parts, additional labour or further visits required will be chargeable separately.

12.4 Diagnostic charges remain payable regardless of whether further repair works proceed.

13. Health & Safety

13.1 The Client is responsible for ensuring children and pets are kept away from working areas during the Works.

13.2 The Company reserves the right to stop work where unsafe conditions exist.

14. Leasehold & Permissions

14.1 It is the Client’s responsibility to obtain all permissions, approvals or consents required prior to commencement of the Works.

14.2 The Company accepts no liability for works undertaken without the necessary permissions.

15. Hazardous Materials

15.1 Quotations do not include removal, handling or disposal of hazardous materials including asbestos unless specifically stated.

15.2 Discovery of hazardous materials may result in additional charges and delays.

16. Gas Safety & Existing Defects

16.1 Existing gas supplies may require testing prior to commencement of certain works.

16.2 Any existing defects, unsafe situations or non-compliant installations identified during testing shall be advised to the Client.

16.3 Rectification of existing faults is not included unless specifically stated.

17. Cancellation Rights

17.1 Domestic Clients may have statutory cancellation rights under the Consumer Contracts Regulations.

17.2 Where the Client requests works to commence within the cancellation period, the Client agrees reasonable charges may apply for work completed, time allocated, materials ordered or services provided prior to cancellation.

18. Limitation of Liability

18.1 The Company’s total liability arising under or in connection with the Contract shall not exceed the total value of the Works carried out.

18.2 The Company shall not be liable for:

• Consequential losses
• Loss of earnings
• Loss of business
• Alternative accommodation costs
• Delays outside its reasonable control

18.3 Nothing within these Terms excludes liability for death or personal injury caused by negligence or any liability which cannot legally be excluded.

19. Acceptance

19.1 Acceptance of any quotation, estimate or commencement of the Works confirms acceptance of these Terms & Conditions.

19.2 These Terms & Conditions shall form part of every Contract between the Company and the Client unless otherwise agreed in writing.